Putting the recording of the service on the page

Getting the recording in the first place

The recording is made by the crematorium's own supplier, not by us, and you order it from them or through your funeral director. It usually arrives as a link to watch, or as a file, a DVD or a USB stick.

Two things worth knowing before you decide. A crematorium's own link stops working after a set period, commonly a month and sometimes as little as a week, and it varies by which company the crematorium uses. And if you were not asked about a recording when the funeral was arranged, it is often still possible to get one afterwards; ask your funeral director sooner rather than later.

Putting it on the page

1. Pay the £95 for the recording on your page. You can do that from your own private link, or write to us and we will send you a link to pay.
2. Upload the file from your page's own editor. It takes a while for a large file, and it shows you how far along it is. You can leave the page open and come back to it.
3. It appears on the page the next time the page loads, as a player people can watch on a phone or a computer.

What it costs, and how long it stays

• £95 including VAT to add it, once.
• £15 a year after the first year to keep it there. The page itself is a separate £15 a year, so both together are £30 a year.
• It does not expire the way the crematorium's own link does. That is the whole point of it being here.

If you would rather not think about it again for a while, you can pay for one, three or five further years at today's price. Those years are then fixed at that price whatever happens to it afterwards, and the page shows the date it is paid up to. Six years ahead is the furthest we take.

We write to you before a year is due, and if a fee ever goes unpaid we tell you plainly, allow at least sixty days, and nothing is deleted in the meantime.

Who can watch it

Anyone you give the page's address to. The recording is part of the page, so it is shared the way the page is: by you, with the people you choose, and memorial pages are not listed on search engines unless you choose to allow it, which is off unless you turn it on.

If you would rather some people saw the page but not the recording, tell us and we will talk it through with you. It is not a setting today, and we would rather say so than have you assume it is.

If something is wrong

If the upload stops, if the player does not appear, or if the recording is the wrong one, reply to any email from us or write to hello@eternallyloved.co.uk. A person will answer, the same working day wherever we can, and we can replace a recording without you paying again.