How it works

From a name to a finished page

The whole thing, in one place: how a family builds a page, what a funeral director or celebrant does differently, and what it costs.

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The eight steps

  1. Start with their name, your name and your email. That is all it takes to begin. We send your private link to that address and it is how you get back in; if it ever stops working, ask at your page for a fresh one. Open it and you will see everyone who has access, under "Who has access to this page's replies and messages", and you can end anyone's there at any time.
  2. Build it on the page itself. There is no form to send off and then wait for. Tap any words on the page to change them, and they save on their own. A fuller form sits one tap away for the details of the day and the running order.
  3. Add your photographs. Chosen from your phone or computer, straight into the gallery, with a main photograph you can replace. Guests can send photographs of their own later, and nothing of theirs appears until you approve it.
  4. Choose the look. Eighteen palettes and forty-three small motifs, each at three strengths, from a quiet mark in the corner to a page filled with the scene. Picked to suit the person, and the page changes as you choose.
  5. Pay only when it is ready. £225, including VAT, includes the order of service as print-ready files; a code from a celebrant takes £10 off. Until you pay, the page is a private draft only you can see; nothing is taken from you before you are happy with it and choose to go ahead.
  6. Share the address. It is the page's own, easy to send by text or email.
  7. Replies, messages and photographs. People reply with whether they are coming, leave a message on the wall for the family, and send photographs of their own. You approve each message and photograph before it appears.
  8. The funeral day, and after. The page changes at the right moment, and stays as a place to visit afterwards, with a written account of the day and the recording of the service if you have one. You can download a complete copy of the page at any time.

See a finished example at example-person.eternallyloved.co.uk, or start a page of your own.

Choosing a look

In the editor you choose a palette, a motif and a strength, and the page changes as you try them. Eighteen palettes, from classic cream and gold to harbour blue and blossom pink; forty-three small motifs, such as a sailing boat, a garden, a dog or a cricket bat, chosen to suit the person. Three strengths: subtle, a quiet mark in the corner; present, woven through the page; immersive, the page filled with its scene. Change any of them at any time, before or after the page is live; the order of service follows.

Coming through a funeral director or celebrant

A funeral director

The page is arranged through the firm, on the arrangement form, with one bill. Your director starts the page from their portal and hands you your own link, and the firm's name sits quietly on the page. The page is yours from the first moment: you build it and change it yourself, and you can end the firm's access whenever you want to, as step 1 describes. If you would rather not build it yourself, write to us and we will do it with you.

A celebrant

A celebrant gives you a code. Enter it when you start your page and it takes £10 off the price. That is the whole of their part: they never touch the page itself, and everything else follows the same eight steps.

Replies and your private guest list

Replies build into a private guest list only you can see, counted separately for the service and for afterwards: who is coming to which, how many in their party, and anything they need, such as a dietary requirement or a wheelchair space, shown against the wake numbers so the caterer's count is right. You can download it whenever you need it.

The order of service

The order of service comes with every page as print-ready files, matched to the page's own look. It is included in the £225 at no extra cost, and it is optional: leave it out and nothing else changes.

There are two ways to make one. Set the running order and choose one of five ready-made layouts, from a single A6 card to eight pages; or build your own, adding what you want in the order you want it, in 4, 8, 12 or 16 pages. Or upload one you already have, and the page carries that instead. It is described in full on the order of service page. Your funeral director's printer, or any printer you choose, produces the copies.

The message wall

Anyone with the address can leave a message. Nothing goes up until you have agreed to it.

The funeral day, and after

The page knows the day. If the service is being streamed, the joining details appear the evening before, so people can test them in good time. As the funeral starts, the order of service appears on the page, ours or your own PDF, for anyone following from home. Replies close the day after, and the page turns to remembering: you can write a short account of the day in place of the directions, the order of service stays, and the message wall stays open. If you have added the recording of the service, it plays here, for anyone who could not be there to watch in their own time. The page stays exactly where it was, at the same address.

What it costs, and what is never charged

If a family decides to stop, or a fee goes unpaid, we say so plainly, allow at least sixty days, and give time to download the complete copy before the page comes down. See the full price list.

What we never do

Get help

Write to hello@eternallyloved.co.uk and we reply the same working day.

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